Service Manager

Job Description

Job Description

Best Line Equipment is currently seeking a Service Manager at our Jessup, MD location. At Best Line Equipment, we strive to incorporate leading-edge technology into our business while keeping the well-being of our employees and customers at the forefront of our operations. We believe that it takes great employees to build a great organization and we're passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on job satisfaction, diversity, and a shared responsibility to serve the customer.

If you would enjoy the chance to make your mark with the premier equipment rental, sales, service, and parts company who was voted Top 100 Best Places to Work in Pennsylvania for three consecutive years, consider a future with Best Line Equipment.

Responsibilities :

• Responsible for recruiting a team of technicians upholding the skills and qualifications to carry out various types of services and repairs.
• Direct and coordinate activities concerned with the production and distribution of company or customer-owned equipment including equipment rentals.
• Review activity reports related to repairs, rentals, and other performance data to measure productivity and determine areas needing improvement.
• Manage staff, prepare work schedules, and approve timecards.
• Supervise technicians' performance and assign specific duties to ensure that servicing and repairs are completed quickly and efficiently.
• Determine staff requirements, interview, hire, and provide training to new and preceding employees to keep the team's skills up to date and delivering a high standard of customer service.
• Locate, select, and obtain rented equipment in addition to transferred equipment at different store locations.
• Ensure the highest levels of customer satisfaction by assisting customers and fulfilling customer requests as well as solving any problems by handling complaints or issuing compensation.

Requirements :

Job Type : Full-time

Benefits :

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