Technical Account Manager

A company is looking for a Technical Account Manager (TAM) to serve as a key technical partner to enterprise SaaS customers.

Key Responsibilities

Act as the primary technical liaison for assigned customers, ensuring configuration best practices and platform performance

Troubleshoot complex technical issues and coordinate escalations with internal teams to ensure resolution

Collaborate closely with Customer Success Managers, Support, Engineering, and Product to align on customer strategy

Required Qualifications

5+ years in a Technical Account Management, Implementation, or Customer Engineering role within a SaaS environment

Proficiency in SQL (Oracle PL / SQL preferred) and data analysis

Experience supporting enterprise customers with complex technical environments

Familiarity with tools such as Jira, Confluence, CRM platforms, and collaboration tools

Demonstrated ability to manage multiple customer relationships and technical priorities concurrently in a fast-paced environment