Director of Operations

Director Of Operations

Allied Universal is hiring a Director of Operations for the Columbus Branch. As Director of Operations, you will report to the General Manager and manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Responsibilities

Caring Leadership, Client Engagement, and Operational Oversight :

• Lead and mentor a team of 20+ Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels.
• Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; develop and implement corrective action plans for identified opportunities for operational improvement.
• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements.
• Analyze, report and drive operational metrics and KPI's using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity.
• Identify and mitigate security risks; develop and implement security protocols, training and response plans.
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries.

Financial Performance and Growth :

Qualifications (Must Have)

Must possess one or more of the following :

Preferred Qualifications (Nice To Have)

Law enforcement, military and / or contract or proprietary security services experience. Experience managing a dispersed workforce in a multi-location operation.

Benefits

Medical, dental, vision, basic life, AD&D, and disability insurance. Enrollment in our company's 401(k) plan, subject to eligibility requirements. Eight paid holidays annually, five sick days, and four personal days. Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law.