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Senior Customer Success Consultant, Retail Media
Senior Customer Success Consultant, Retail MediaMirakl • Boston, MA, US
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Senior Customer Success Consultant, Retail Media

Senior Customer Success Consultant, Retail Media

Mirakl • Boston, MA, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Senior Customer Success Consultant, Retail Media

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by Macy's, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide.

About the Role

Mirakl has expanded beyond its core marketplace business with the launch of Mirakl Ads, a global Retail Media technology empowering marketplace operators to run high-performing retail media programs. As a Senior Customer Success Consultant for Mirakl Ads, you will be the trusted strategic advisor to our clients in the AMER region - including some of the world's largest retailers - guiding them to launch, scale, and optimize their retail media businesses. Reporting to the Manager of Customer Success, your mission is to design and execute actionable strategies that drive ad revenue, marketplace growth, and long-term value realization with Mirakl Ads. You'll combine adtech expertise, data-driven consulting, and exceptional client leadership to turn our clients' retail media vision into reality.

Your Impact

As the first Customer Success hire for Mirakl Ads in the US, you will play a key role in the growth of Mirakl Ads, owning a portfolio of strategic clients (newly signed and live) and driving measurable outcomes across launch and operational phases.

Launch Phase

  • Define each client's Mirakl Ads strategy and operating model; support org design and governance.
  • Lead discovery and strategy workshops; translate goals into a sharp commercial action plan with clear KPIs.
  • Orchestrate go-live readiness across stakeholders (ad operations, sales, product, analytics); train and enable client teams.

Operational Phase

  • Build and execute tailored growth plans per client spanning inventory strategy, placements, and campaign best practices.
  • Analyze performance data to optimize ad revenues (e.g., bidding, targeting, formats, placement mix) and drive continuous improvement.
  • Run executive-caliber business reviews (QBRs / MBRs), delivering insights, forecasts, and strategic recommendations that inform roadmaps and investment.

    • What You Will Do at Mirakl

  • Own end-to-end relationships for a portfolio of enterprise clients, acting as their primary strategic partner and ensuring they maximize value with Mirakl Ads and the broader Mirakl portfolio.
  • Build credibility with senior stakeholders, becoming an indispensable advisor to executives and cross-functional leaders.
  • Create compelling presentations (strategic plans, QBRs, ad-hoc analyses) by synthesizing complex qualitative and quantitative inputs into clear narratives that drive decisions.
  • Leverage AI tools and analytics to accelerate research, synthesize client data, and enhance the speed and quality of recommendations.
  • Master project management across multiple workstreams, context-switching effectively while maintaining high quality.
  • Collaborate closely with Sales, Customer Success, Product, and Services; act as the voice of the Publisher / Retailer to influence roadmap and internal priorities.
  • Support sales motions when needed (e.g., Mirakl Ads Sales House opportunities), including solution positioning and value articulation.
  • Structure and continuously improve Mirakl Ads customer success and business consulting processes, playbooks, and KPIs.
  • Stay on top of Retail Media and marketplace trends; proactively identify growth opportunities for clients.

    • What Mirakl Is Looking For

  • 8+ years in adtech / retail media / publisher-side advertising or adjacent roles; strong understanding of the adtech value chain.
  • Expertise in retail media KPIs, inventory strategy, campaign optimization, and publisher monetization models.
  • Proven experience in a client-facing, analytical role with demonstrable impact on revenue or performance; marketplace / eCommerce knowledge strongly preferred.
  • Strong analytical acumen with the ability to translate data into actionable strategies and optimizations.
  • Exceptional communication and presentation skills; adept with PowerPoint / Google Slides and executive-ready storytelling.
  • Project management excellence : highly organized, detail-oriented, and effective at managing multiple priorities in a fast-paced environment.
  • Self-motivated, entrepreneurial, and energetic; thrives in dynamic, high-growth, "start-up" style environments.
  • Comfortable influencing and partnering with senior stakeholders; strong relationship builder and natural networker.
  • Proficiency with AI tools (LLMs) to accelerate workflows and enhance analysis.
  • Ability to travel internationally as required.
  • Master's degree in Business, Engineering, or a related field preferred.

    • Success Metrics

  • Client revenue growth and ROI from Mirakl Ads (e.g., ad revenue, take rate, profitability).
  • Adoption and maturity of retail media operating model, processes, and best practices.
  • Quality of strategic deliverables and executive stakeholder satisfaction.
  • Retention, expansion, and advocacy across your client portfolio.
  • Contribution to internal playbooks, processes, and cross-functional alignment.

    • Join us to help the world's leading retailers build and scale high-performing retail media businesses with Mirakl Ads!

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