Administrative Specialist

Job Description

Job Description

Basic Software Systems is seeking qualified candidates to implement new software with new and existing clients. Our packaged software includes Inventory Control, Point of Sale Invoicing, Full Accounting (A / R, A / P, General Ledger), Payroll, Service, and Rental applications. This position will play an integral role of being a support to our internal team as well as ensuring our customers are served in the appropriate manner. This position will learn quality assurance processes that will ensure effective communication and alliance among all team members in various departments.

REQUIREMENTS

• Highly trainable for an industry-specific business
• Customer service minded
• Effective communicator
• Professional phone etiquette a must
• Ability to juggle multiple priorities at once
• Must be able to work in a fast-paced environment
• Experienced with current computer technology, Office365 a minimum
• Desire to serve
• Personable
• Organizational skills
• Detail-oriented

RESPONSIBILITIES

Quality representation of the company of the upmost importance

Act as first point of contact for all incoming communications via phone voice messaging system, Support Services emails, fax, and internal messaging systems with professionalism

Knowledge of administrative and clerical procedures and systems such as word processing, e-mail, spreadsheets, and managing files and records and other office procedures at a proficient level

Maintain knowledge of Basic Software Systems software applications and all third-party applications that interrelate.

Maintain knowledge of software applications used for documentation and communication within the company

Maintain documentation for procedures and support cases

Understand Administrative and Customer Relations teams functions and protocols

​​​​​​​Obtain and manage sensitive client information with confidentiality and accuracy

Work effectively under time constraints to meet deadlines and manage several different tasks concurrently

​​​​​​​​​​​​​​Assist in the preparation and maintenance of regularly scheduled reports

Exercise independent judgement and initiative and carry out job functions with or without direct supervision or instruction, when necessary

Expected hours : 40 per week

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Shift :

8 hour shift

Day shift

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