Tier 1 Technical Support

Insight Globals client is seeking a Tier 1 Technical Support Specialist in Brooklyn, NY. We are seeking a proactive and customer-focused Tier 1 Technical Support Specialist to provide onsite technical assistance to approximately 20 end users at our clients photo printing facility. This role is essential to maintaining smooth operations by resolving hardware and software issues related to Windows-based systems.

Key Responsibilities :

Serve as the first point of contact for technical support requests from onsite staff.

Troubleshoot and resolve issues related to Windows desktops, laptops, printers, and peripherals.

Install, configure, and maintain Windows operating systems and standard software applications.

Escalate complex issues to Tier 2 / 3 support or external vendors as needed.

Maintain accurate records of support requests and resolutions using a ticketing system.

Assist with onboarding new employees by setting up hardware and user accounts.

Perform routine maintenance and updates on systems to ensure optimal performance.

Support network connectivity issues including Wi-Fi and LAN troubleshooting.

Collaborate with the IT team to improve support processes and documentation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : .

Jira ticketing systems

Tier 2 / 3 technical support including networking and website support

1+ years of hands-on experience in technical support or help desk roles.

Experience troubleshooting Windows operating systems

Excellent troubleshooting hardware and software.

Strong communication and ability to work independently and manage multiple tasks effectively