Intensive Services Case Manager

Who We Are

Ascencia is a nonprofit homeless services agency based in Glendale, California, dedicated to helping individuals and families across L.A. County move from homelessness to permanent housing. Through street outreach, emergency shelter, case management, mental health care, and more, we provide compassionate, comprehensive support. With a 97% housing retention rate, our success reflects the dedication of our staff, volunteers, and community partners who make stability possible for those we serve.

This position provides high quality, client-centered intensive supportive

services to clients in permanent supportive housing through Housing for

Health. The clients are DHS patients who meet / met the HUD definition of

Chronically Homeless and were / are high utilizers of DHS services. Case

management duties range from outreach and engagement; intake and

assessment; service planning; housing and rental assistance; on-going monitoring

and follow-up; assistance with benefits establishment, transportation, and legal

issues; crisis management; eviction prevention; client education; housing location

services; and coordination and collaboration with HFH partners. This program

includes using harm reduction strategies to enable the participants to permanently

retain their rental housing.

Duties and Responsibilities

Outreach & Engagement

• Process and accept referrals from DHS and HFH partners
• Establish rapport and determine client eligibility
• Conduct face-to-face screenings within 2–5 days of referral
• Obtain necessary consents and authorizations
• Refer ineligible referrals to appropriate services

Intake & Assessment

Temporary Housing, Rental, and Move-In Assistance

Client Satisfaction

Collaboration

Qualifications and Requirements

Physical Requirements

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

EEO Statement

Ascencia is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, disability status, age, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.