Technical Support Specialist

A company is looking for a Technical Support Specialist - Tier 2 (West Coast).

Key Responsibilities

Respond to customer inquiries via phone, chat, and email, providing technical assistance and escalating complex issues as needed

Take ownership of technical incidents, replicate issues, identify software bugs, and document them

Maintain support documentation and contribute to cross-functional projects to enhance customer experience

Required Qualifications

Minimum of 2 years in a technical support or equivalent role

Proficient in Microsoft Windows operating systems

Strong analytical and troubleshooting skills

Demonstrated commitment to exceptional customer service

Proactive and dependable in resolving customer issues