Mgr, Operations

Who We Are

We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.

Our Story

We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.

We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.

Our Impact Today

Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.

Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.

Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day.

Summary

This role leads daily operational performance for the Behavioral Health Hospital at Leonard Morse. The Manager of Operations ensures safe, consistent, and efficient inpatient care delivery. This position works closely with nursing leadership, physicians, environmental services, registration, and ancillary support teams to maintain patient flow, regulatory readiness, and a stable therapeutic environment. The Manager drives problem solving and frontline accountability.

Key Responsibilities

Operational Oversight

Direct daily operational workflow across assigned inpatient behavioral health units

Coordinate staffing assignments, admissions, discharges, and patient flow with clinical leaders

Serve as a visible leader on the units, remove barriers, and reinforce expected standards

Escalate operational issues quickly with proposed solutions

Monitor and track performance indicators including throughput, length of stay, readmissions, and patient experience

Regulatory and Safety Leadership

Maintain active compliance with Joint Commission, CMS, and Department of Mental Health requirements

Lead rounding focused on environmental safety, ligature risk monitoring, and staff adherence to policy

Support review and resolution of patient safety events and root cause analysis follow-through

Partner with security and nursing leadership on de-escalation readiness and staff support

Team Support and Development

Assist department leaders in onboarding and training new staff

Reinforce culture expectations focused on teamwork, patient dignity, and trauma informed care

Serve as an accessible resource for staff during high-acuity or complex patient situations

Promote retention by supporting recognition, coaching, and daily engagement practices

Program and Process Improvement

Identify operational inefficiencies and lead targeted process improvement efforts

Assist in evaluating group programming schedules, patient access workflows, and interdisciplinary communication routines

Support operational planning for census changes, construction, or expansion initiatives

Qualifications

Bachelor’s degree required, Master’s degree preferred

Minimum of 3 years of experience in an inpatient behavioral health environment

Strong understanding of psychiatric inpatient operations, patient flow, and regulatory standards

Demonstrated ability to lead teams, manage day-to-day operations, and make high-confidence decisions in real time

Excellent communication, presence on the units, and ability to support staff during challenging patient situations

Tenet complies with federal, state, and / or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.