Resident Experience Director

Job Description

Job Description

Resident Experience Director

Live the Mission. Lead with Hospitality. Make Every Moment Matter.

Location : SF / Marin County, CA | Company : Rutherford Management Company

Are you energized by connecting with people, uplifting the resident experience, and making properties shine from the inside out? We're seeking a Resident Experience Director who leads with heart, thrives on operational excellence, and embraces the opportunity to create exceptional places to call home.

As the Resident Experience Director, you are the go-to resource for your community, combining hands-on property oversight, thoughtful resident care, and strong communication skills. You'll be in the field, building rapport, solving problems, and making sure each property under your care reflects our commitment to service, pride, and hospitality.

What You'll Do

Create Meaningful Resident Connections

• Lead with hospitality in every interaction—respond to concerns, celebrate wins, and ensure residents feel heard and valued
• Respond to resident reviews, follow up on maintenance satisfaction, and drive retention through authentic, relationship-based engagement
• Plan and coordinate resident events that bring the community together
• Deliver notices and resident communications with professionalism and warmth

Keep Communities Running Smoothly

Support Back-End Operations with Excellence

Who You Are

What You'll Get

This position is based primarily out of our Santa Rosa location and requires travel between Santa Rosa, Marin, and San Francisco as part of regular responsibilities.

Be the reason someone feels truly at home. Apply now to join a team where people matter, details count, and service makes all the difference.

Background Check and Drug Screen Required