Resident Services Administrator

Description

Job Overview :    As a Resident Services Administrator, you’ll be responsible for assisting with the management and administration of the day-to-day operations of the Community Association business. Handling customer service functions. Maintaining communication with Board of Trustees and homeowners. Serving as the primary source of contact for residents and homeowners on association matters.  Location : You can be located near one of our regional offices in Canton, MA, Charlotte, NC, Fairfax, VA, or Wilmington, NC. Your Responsibilities :

• Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
• Have general knowledge and understanding of building systems and components
• Follow all policies and procedures of the Company
• Work closely with Management to learn all responsibilities of site operations
• Such other duties and responsibilities as may reasonably be directed and required
• Log work requests in Connect and generate work orders for maintenance staff and / or contractors
• Update work order log with notes and action taken by vendors.
• Close open work orders in system when complete by vendor. Work order is not considered complete unless the vendor has signed original work order and returned to office.
• Provide Community Manager with work order log for inclusion in Board package.
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
• Update and maintain community information in portal, including but not limited to the community website, community projects, management reports and all association documents and forms
• Utilize resident alert feature to keep homeowners apprised of Association activities and important updates, subject to Board authorization
• Provide customer service assistance to homeowners as needed. Assist with homeowners’ calls and inquires and respond accordingly or direct to the appropriate party.
• Log all homeowner inquires in call log
• Assist with preparation of newsletter, where applicable

Skills & Qualifications :

Physical Requirements / Working Environment :   The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.     What We Offer :    As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.      Compensation :   $19.00 / hour     Disclaimer :   The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.