QA Lead (Salesforce / Amazon Connect) - REMOTE

We are hiring a QA Test Lead for an Amazon Connect project with one of our Consulting clients.

This is a remote, US-based contract starting ASAP through to May 2026 initially - part-time 20 hours / week.

The role will be paid at an hourly rate within the range of $60‑75 / h depending on experience and whether W2 / C2C.

Job Summary

The Test Lead will own and manage the end‑to‑end UAT process for Amazon Connect and Salesforce implementations, ensuring the final product meets all defined business requirements, functional specifications, and quality standards. This role requires exceptional organizational skills, strong technical‑business acumen, and the ability to effectively manage client relationships and coordinate complex defect resolution processes.

Responsibilities

• Strategic Planning & Design : Define the overall Test Strategy Document and detailed UAT Test Plan, review and validate requirements and design documents to ensure they are testable, measurable, and captured in the Traceability Matrix.
• Test Asset Generation : Develop comprehensive UAT Test Scripts / Cases and detailed test data specifications, often collaborating with client business users for realism.
• Execution Leadership : Lead the UAT phase, managing the kickoff, daily testing activities, and directing client testers to ensure adherence to the schedule and scope.
• Defect Management : Own the defect lifecycle, including setting up tracking tools, triaging, prioritizing, and coordinating resolution with development teams, followed by managing final regression testing.
• Reporting & Sign‑off : Provide transparent daily UAT status reports and deliver the final signed‑off UAT completion report, providing the critical Go / No‑Go recommendation for deployment.
• Client Collaboration : Act as the primary interface for UAT, guiding client business user testers in execution, defect logging, and ensuring their formal approval of all test plans and scripts.
• Production Validation : Develop and coordinate the Production Validation Plan and Smoke Tests immediately post‑go‑live, monitoring the system during the stabilization period.
• Knowledge Transfer : Facilitate the handover of common issues and troubleshooting knowledge to the client’s support team after deployment.

Required Qualifications

Reach out to learn more!

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