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Workforce Client Advocate
Workforce Client AdvocateALTERNATIVE YOUTH ACTIVITIES INC • Coos Bay, OR, United States
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Workforce Client Advocate

Workforce Client Advocate

ALTERNATIVE YOUTH ACTIVITIES INC • Coos Bay, OR, United States
Hace 29 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Workforce Client Advocates set the expectation of quality service and meaningful interactions within the communities served on a daily basis, filling a client-facing role within the organization. As the direct point of interaction with clients, WCAs assist the community by identifying client needs through both conversation and an intake process.

Requirements

  • Bachelor’s level education in a relevant field OR combination of experience and

education, customer service experience, flexibility and ability to work with at risk youth.

  • Experience answering phones.
  • Ability to provide excellent customer service.
  • Ability to self-start and ask for guidance when needed.
  • Ability to pass the Department of Justice background check as well as DHS abuse and

    • fraud check.

    Job Duties

  • The primary focus of the position is to connect clients to services and to provide

    • follow-up interaction with clients.

  • Ability to provide access to and match clients with community project partners and state

    • agencies to facilitate awareness of wrap-around services available to the individuals and

    households served.

  • Data tracking and documentation of intake information, client demographics, goals,

    • program outline, outcomes and performance measures.

  • Career guidance and counseling services for youth seeking employment.
  • Education option guidance and counseling services for youth lacking a high school

    • diploma or GED as well as secondary education information for appropriate youth.

  • WCAs serve a variety of secondary roles and, with training, may be assigned to one or

    • more programs which include but are not limited to :

    ○ Intake and Outreach Services

    ○ Client Screening

    ○ Data Research

    ○ Case Management

    ○ Event Support

    ○ Inventory Tracking

    ○ On-site Residential Support

    ○ All other duties as assigned

    Schedule

  • Full Time

    • Rate of Pay

  • $17.00 to $22.00 per hour (Depending on experience).
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    Client Advocate • Coos Bay, OR, United States

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