MyChart Customer Support Representative

A company is looking for a MyChart Customer Support Representative.

Key Responsibilities

Serve as the first point of contact for customers via phone, chat, and ticket submissions

Assist patients with account activation, password resets, and navigation of the MyChart Portal

Utilize knowledge base resources to troubleshoot and resolve customer inquiries

Required Qualifications

Minimum high school diploma or GED

Previous experience with EHR systems and in a healthcare setting preferred

Strong PC skills with relevant troubleshooting experience

Previous call center experience preferred

Ability to work in a quiet, private home office environment