Guest Services / Reception

Receptionist

Responsible for answering and directing incoming phone calls. Greets customers as they enter the dealership showroom.

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned :

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages.
• Maintains CSI at or above company standards.
• Directs calls to the appropriate department or person.
• Greets customers as they enter the dealership showroom.
• Directs customers to the appropriate department or person.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience : No prior experience or training required.

Verbal and Writing Ability : Ability to receive and communicate with customers courteously, efficiently, and professionally.

Math Ability : Ability to apply common sense understanding to carry out simple instructions. Ability to deal with standardized situations.

Reasoning Ability : Ability to apply common sense understanding to carry out simple instructions.

Environment Demands : Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees.

Physical Demands : The Receptionist is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

Competency : To perform the job successfully, an individual should demonstrate the following competencies :

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.