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Senior Salesforce Developer

Senior Salesforce Developer

NexGen Tech SolutionsConcord, CA, United States
Hace 21 horas
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

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Must Have Skills : Salesforce Security, Integration - mainly REST, Best practices for writing scalable and secured development code, Flows, Omni Channel, Asynchronous Apex, Sales cloud, Visualforce, Contact Center.

IN PERSON INTERVIEW IN MANDATORY

Responsibilities

  • Serve as the primary system Architect for our Salesforce environment with over 500 users.
  • Utilize declarative tools such as Flow Builder , Validation Rules , and Lightning App Builder to customize and optimize the platform.
  • Perform system audits, manage data integrity, and oversee system upgrades to maintain platform health.

Omnichannel Implementation and Management

  • Implement and manage Omni?Channel routing to optimize workload distribution across voice, chat, and email?to?case channels.
  • Configure and maintain Entitlements and Milestones to ensure adherence to service level agreements.
  • Set up and manage Escalation Rules to automate support processes and improve response times.
  • Integrate and manage Vonage Contact Center solutions to enhance communication efficiency.
  • Extensively manage and configure Salesforce Knowledge , including creating, categorizing, and maintaining knowledge base articles.
  • Optimize the knowledge base for internal users and customer self?service portals.
  • Implement best practices for the knowledge article lifecycle, including drafting, reviewing, publishing, and archiving.

    • Messaging for Web Implementation

  • Configure and deploy Messaging for Web to provide real?time customer support on web platforms.
  • Implement Einstein Bots alongside Messaging for Web to provide automated assistance.

    • Automation and Productivity Tools

  • Develop and manage Macros , Quick Text , and Email Templates to streamline support operations.
  • Automate service processes using Flows for advanced process automation.

    • Analytics and Reporting

  • Create custom Reports and Dashboards to monitor service performance metrics and key performance indicators (KPIs).
  • Utilize Einstein Analytics to gain deeper insights into service operations and customer behavior.

    • Customer Self?Service Platforms

  • Configure and manage Experience Cloud sites for customer self?service, including knowledge base access and case submission.

    • Security and Compliance

  • Ensure compliance with industry regulations such as SOX , GDPR , and FINRA .
  • Implement data security best practices, including the use of Salesforce Shield features.
  • Maintain high standards of data governance and integrity across the platform.

    • Platform Innovation and Optimization

  • Stay current with the latest Salesforce features and releases to identify opportunities for improvements and automation.
  • Lead technical initiatives to enhance platform functionality and user experience.
  • Analyze and resolve technical issues promptly to minimize downtime.

    • Qualifications

    Certifications (Required) :

  • Salesforce Certified Advanced Administrator
  • Salesforce Platform App Builder
  • At least one Salesforce Consultant certification in Sales Cloud or Service Cloud

    • Experience :

  • Minimum of 5 years of hands?on experience as a Salesforce Architect in complex environments.
  • Extensive experience with Salesforce Knowledge , including configuration and management.
  • Proven expertise in implementing and managing Omni?Channel routing in voice, chat, and email?to?case environments.
  • Experience with Messaging for Web .
  • Familiarity with Vonage Contact Center or similar telephony platforms is highly desirable.
  • Familiarity with Flosum or similar Salesforce DevOps tools is a plus.

    • Technical Skills :

  • Flow Builder
  • Validation Rules
  • Strong understanding of Entitlements , Milestones , and Escalation Rules .
  • Hands?on experience with Salesforce Einstein tools relevant to service operations.
  • Knowledge of Salesforce security features and best practices, including Salesforce Shield .

    • Data Management :

  • Expertise in data modeling, data migration, and maintaining data integrity within Salesforce.
  • Familiarity with data loading tools and techniques for large data sets.

    • Industry Experience :

  • Experience in the financial services industry is highly desirable.
  • Understanding of compliance requirements specific to financial institutions.

    • #J-18808-Ljbffr

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