Desktop Support Specialist, L1

ABOUT VIAPLUS :

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.

We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries. ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.

We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions. In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.

Learn more : ABOUT VINCI HIGHWAYS

VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations and mobility services. We design, finance, build and operate highways, bridges, tunnels, urban roads and mobility services on a network of more than 3,360 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.

More information : @VINCIConcess

JOB PROFILE : Desktop Support Specialist, L1

JOB LOCATION :  Atlanta, GA

JOB RESPONSIBILITIES :

In this role, you will be responsible for a variety of tasks as outlined below.  The order of the duties listed does not represent their importance or the percentage of time dedicated to each duty.

• Manage Help Desk requests, providing frontline support for all issues regarding end-user computing.
• Install and configure all end-user Windows desktops and laptops and maintain current corporate standards through repair and upgrade.
• Monitor system backups and assist with system recovery testing.
• Administer Office 365 and support Microsoft Teams.
• Install and configure desktops, laptops, printers, and other end-user equipment using current corporate standards.
• Install and configure end-user software using current corporate standards.
• Maintenance of hardware and software standards through updates, upgrades, repairs, and installation of patches and fixes.
• Includes installation of new software releases and system upgrades, evaluation, and installation of patches.
• Support and maintain IT policies and procedures to ensure industry and company compliance are upheld.
• Perform routine System Checks.
• Submit PO requisitions for equipment as needed.
• Manage and maintain IT inventory, ensuring accurate tracking, timely updates and proper documentation of all hardware and software assets.
• On-call- and weekend hours may be required.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION & EXPERIENCE :

SUPERVISORY RESPONSIBILITIES

N / A

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounters while

performing the essential functions of this job. Reasonable accommodation may be made to enable

individuals with disabilities to perform essential functions. While performing the duties of this job, the

employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee

will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop,

kneel, crouch, and walk. The employee may occasionally be required to lift and / or move up to 20 pounds.

The work environment is usually moderate to loud.