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Customer Account Specialist
Customer Account SpecialistBelcan • Fort Worth, TX, US
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Customer Account Specialist

Customer Account Specialist

Belcan • Fort Worth, TX, US
Hace 24 días
Tipo de contrato
  • Temporal
Descripción del trabajo

Job Title : Customer Account Administrator

Location : FortWorth, TX USA 76114

Duration : 06 Months Contract (Temp role)

Payrate : $26 / hr.

Shift

1st Shift : 9-5pm (Mon-Fri)

OBJECTIVES

  • To provide timely and accurate administrative support to Customer Service department.
  • To facilitate smooth communication and documentation flow between internal teams and external customers / vendors.
  • To support quoting and purchase order activity with timely processing.

CUSTOMER SERVICE SUPPORT

  • Assist in handling inbound customer inquiries via phone, email, or chat, providing basic information or routing to appropriate personnel.
  • Maintain and update customer records and databases ensuring accuracy and confidentiality.
  • Prepare and distribute customer correspondence, reports, and service documentation as needed.
  • Coordinate scheduling of customer meetings, follow-ups, and service appointments.
  • Track and report on customer service metrics and escalate issues as required.

    • DELIVERABLES

  • Accurate and updated customer service records and reports on a weekly basis.
  • Organized and complete contract documentation accessible to authorized personnel.
  • Timely notifications and reminders regarding contract milestones.
  • Daily logs of customer interactions and administrative activities performed.

    • QUALIFICATIONS

  • Proven experience in administrative roles, preferably supporting Customer Service
  • Proficient in MS Office Suite (Word, Excel, Outlook) and contract management software (if applicable).
  • Strong organizational, communication, and multitasking skills.
  • Detail-oriented.
  • High school diploma or equivalent.
  • 1-2 years of administrative experience
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