PMO & Best Practice Lead

Pmo And Best Practices Lead

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for a PMO and Best Practices Lead to join our Occupancy Planning and Management team.

About JLL - JLL is a leading professional services and investment management firm specializing in real estate. As a Fortune 500 company with operations in over 80 countries and a global workforce of over 92,000 individuals, we help real estate owners, occupiers, and investors achieve their business ambitions. We believe in creating a diverse and inclusive culture where everyone succeeds, and we are committed to providing an environment where all individuals feel welcomed, valued, and empowered to reach their full potential. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret : there's no such thing as a "perfect" candidate. JLL is a place where everyone can grow no matter how they identify or what background they bring with them. If you're a leader of any level or experience and this job description resonates with you, let's talk.

What this job involves - The Global Program Management Office and Best Practices Lead (Global PMO and Best Practices Lead) will drive process improvement and change within the Occupancy Planning team, establishing an overall process flow, accountability, and reporting to drive efficiency and agility within the Client and JLL Occupancy Planning (OP) teams. They will manage the across planners, reporting and space data insights teams. Key responsibilities include :

• Spearheading a comprehensive team development work plan to include :
• New Occupancy Planning & Management (OPM) org chart implementation
• Develop associated job descriptions for each OPM role in the team
• Develop and drive the implementation of a hiring plan for the combined team (JLL / Client)
• Develop and drive a staff training curriculum and timeline (playbook, standard operating procedures)
• Partnering with Client Head of Workplace Strategy to implement space governance plan :
• Build a comprehensive space governance plan and coordinate governance mechanisms
• Identify a space governance committee for each BRM for the client, to include all four subsidiary organizations
• Developing and driving the implementation of standardized occupancy planning materials for OP Projects and ongoing OP / MAC work :
• Co-lead workshops with the Client Workplace Planning leader and JLL team to drive the creation and approval of standardized processes and documents (OP templates, deliverables, process maps, workflows, and playbooks)
• Co-lead training on standardized OP processes and documents for the combined Client and JLL OP team
• Drive integration between JLL Service lines and client contacts
• Maintain strong linkage to corporate PMO structures and industry best practices
• Driving CAFM mobilization timeline and reporting progress
• Manage implementation of technology roadmap, prioritize CAFM projects, and drive positive outcomes for program improvement
• Driving OPM performance and reporting :
• Lead account OP tracking, reporting, and review processes for all occupancy planning components, ensuring timely reporting, analysis, and issue resolution
• Supporting Change Management : Working with Client Change Management team, indirectly lead the combined Client and JLL OP team in proce