Stability Lab Tech - Austin, TX or Cupertino / Sunnyvale, CA

Job Title : Stability Lab Tech

Location : Austin, TX or Cupertino / Sunnyvale, CA (100% onsite at the Test Lab)

Onsite : 100% onsite

Experienced

Need for an individual as a manual lab technician for the team, and work alongside engineers to perform validation on Mac / laptop hardware on 100's of units at a time. The lab technician will be responsible for unboxing, racking, cabling, scanning, inventory management, lab maintenance, SW / FW updating and assisting with experiments.

Key Benefits

Doing the manual heavy lifted required by racking and maintaining 100's of Mac NPI hardware and test devices

Assist the team's engineers with their requests for regression or additional data

Keep track of 100's of devices under test and peripherals

Setup hardware and perform regular software updates to hardware under test

In Scope

100% on-site role (in Austin, TX) with no option for remote work. Must be on-site during working hours to support engineers as needed and to execute tests

Unboxing and racking on up to several dozen DUTs, peripherals, and other units of test on a daily basis

Manually preparing hardware to be tested via automated frameworks by first placing, cabling, configuring, and scanning test devices and equipment

Tearing down racks in a quick and efficient manner to allow for rack space to be used by other projects

Be available on-site in the labs for troubleshooting issues and assisting engineers when problems arise

Maintain lab test equipment and infrastructure as requested by the team

Prioritizing tasks and communicating to team members to identify correct order of tasks. Must alert team members with ample notice if unable to complete assigned tasks on-time

Categorize and keep track of test peripherals in the lab using internal tools

On-going documentation of test processes for future reference

Working on manual tasks required for maintaining or setting up new lab spaces

Success Criteria / Definition of Done

Critical feedback is accepted and changes are made to improve if needed

All requests in the queue are performed in a timely manner within defined deadlines.

Clear and timely communication with the team

Requests for support from the team are handled in a timely basis, and correctly (based on any available instructions and attention to detail)

Technical Requirements

Knowledge of Mac hardware

Strong troubleshooting skills

High level of comfort using Terminal and bash

Strong attention to detail

Strong time-management skills

Strong communication skills

Ability to multitask and deliver results under competing priorities

Expectations by Phase

Training - work with team members to learn the tools, schedules, expectations and steps for the different tasks. Expected to be comfortable with basic training skills in 2 weeks.

Execution & Delivery - Once trained on a particular task, follow expected schedules and deliver expected results consistently

Assumptions

Expected to be able to pick up items up to 50 lbs.

Expected to be available during standard working hours, and, potentially frequently longer working days and / or weekends, if the role demands it.

Expected to be available on-site 5 days a week.

Able to quickly travel between different buildings to support labs in different locations.

Risks

Technical skillset must be strong enough to gain comfort in the role

Fast-paced environment with constantly changing priorities and context switching

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.