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Deployment Technician

Deployment Technician

Metasys TechnologiesBoston, MA, United States
Hace 20 horas
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Pay Range

Metasys Technologies provides pay based on skills and experience. Contact the recruiter for details.

Base Pay Range

$29.00 / hr - $29.00 / hr

Direct message the job poster from Metasys Technologies.

Responsibilities

  • Serve as part of a 3?member technical team deploying 2040 new computers weekly.
  • Replace and decommission old systems across client faculty and staff offices.
  • Ensure efficient, thorough, and quick computer replacement with minimal user downtime.
  • Deliver a positive user experience with new systems configured like the previous ones.

Required Skills

  • Exceptional customer service and attention to detail.
  • Proficiency in configuring, troubleshooting, and using :
  • Mac OS?X
  • Windows?11
  • MS Office / M365 (Windows & Mac)
  • Google Apps
  • Networked and local printers, multifunction devices.
  • Understanding of computer security best practices.
  • Familiarity with Active Directory.

    • Primary Duties

  • Deliver and set up new computers; remove old systems per client deployment process.
  • Troubleshoot setup, configuration, distribution, and logistical issues.
  • Migrate user data from old to new systems.
  • Data storage and removal from returned systems.
  • Hardware organization.
  • Administer the TechCycle program to repurpose returned systems.
  • Assist with imaging and configuration of computers.
  • Track and maintain hardware inventory.
  • Use client van for campus?wide computer pickups and drop?offs.
  • Contribute to IT Asset Management (ITAM) initiatives and follow ITAM best practices.
  • Help maintain office organization and cleanliness.
  • Submit tickets in TeamDynamix for hardware / network issues.
  • Monitor and manage tickets assigned to deployment technicians.
  • Participate in team discussions and process improvement efforts.
  • Provide users with information and support regarding their new systems.

    • Experience Requirements

  • 25 years of customer?facing technical support experience.
  • Strong analytical and creative problem?solving skills.
  • Experience supporting both Windows and Mac operating systems.
  • Proven verbal and interpersonal communication skills.
  • Dependable, professional demeanor with excellent customer service.
  • Strong multitasking, organizational, time?management, and attention?to?detail skills.
  • Experience in fast?paced environments is a plus.
  • Ability to lift up to 30?lbs.
  • Valid drivers license required.

    • Preferred Technical Experience

  • Symantec Altiris Client Management Suite
  • Microsoft Deployment Toolkit (MDT)
  • Jamf
  • FileMaker Pro
  • PeopleSoft IT Asset Management
  • TeamDynamix or similar ticketing systems (e.g., HP Service Center, Remedy, Heat)

    • Education

  • High school diploma required.

    • Seniority Level

    Associate

    Employment Type

    Contract

    Job Function

    Other

    Industries

    Professional Services

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