Systems Analyst, Workforce Management

A company is looking for a Systems Analyst, CS Workforce Management.

Key Responsibilities

Administer, maintain, and optimize the global WFM platform for reliability and accuracy

Collaborate with cross-functional teams to implement strategic initiatives and system enhancements

Provide Tier 1 technical support and troubleshooting for the WFM platform

Required Qualifications

BA / BS degree or equivalent work experience in systems / application support or analysis

3+ years' experience with large call centers and third-party WFM applications

Strong understanding of WFM platform data structures and reporting

Expert-level Excel skills, including complex calculations and pivot tables

Highly analytical with experience in statistical methods and call center planning methodologies