Operations Maintenance Coordinator

Job Description

Are you looking to join one of the KC’s fastest growing companies?

Our Story

In 2020, property managers across the country were struggling to keep up with maintenance

due to the labor shortage and supply chain disruptions. Enter Lula, whose vendor network and

sourcing solutions provided relief for residents and managers all over. The issues that plagued

the industry for years were all brought to light when the world shut down due to the

pandemic. This disruption provided Lula with a path to reinvent property maintenance forever.]

Once we found where we were most needed and fully committed to servicing rental properties,

our core business skyrocketed. In the last 4 years, we've grown to over 70 employees, achieved

exponential revenue growth, and expanded to 40+ markets (and counting). Lula is rapidly

expanding into new markets and is seeking to add talented professionals to our growing

Team.

Lula's team embraces a fast-moving, high-energy environment dedicated to serving our

customers and their needs first. To join this team, you will need to show a passion for helping

our customer succeed on our platform, and a desire to grow your career and income. We're

looking for competitive, tenacious, and driven individuals who are ready to embrace the

incentives and rewards that come with success.

➡️ 2025 Ingram Business Magazine’s Fastest Growing Company in Kansas City

➡️ Ranked Inc. 5000 Fastest Growing Private Companies in the United States

➡️ Proptech Breakthrough’s Work Order Management Solution of the Year

➡️ CEO Selected by EY as 2024 Heartland Entrepreneur of the Year Finalist

Lula Core Values :

• We are customer obsessed.
• We think differently.
• We hustle.
• We finish what we start.
• We care for one another.

Position Responsibilities :

Assist in overseeing day-to-day operations to ensure work orders and projects are on track, addressing any issues proactively.

Collaborate with the Project Coordination team to solve areas needing support, assigning specific tasks to maintain workflow efficiency and ensuring there are no stalling jobs.

Maintain clear and consistent communication with property managers, tenants, and service providers through email, phone calls, and texting to facilitate smooth operations.

Update daily work orders on our job board to ensure all information is current and accurate.

The ability to learn quickly about various services and their operational requirements is essential.

Provide exceptional service experiences to customers, upholding company standards and policies.

Make quick decisions in daily operations.

Maintain a positive attitude, effectively managing multiple priorities while overcoming challenges.

Engage in proactive problem-solving and communication with the leadership team when necessary.

Role Requirements :

Knowledge of property management maintenance is a plus but not required.

A dynamic, solutions-focused attitude with a strong desire to learn and grow.

Excellent verbal and written communication skills, with the ability to type quickly and accurately.

Effective prioritization, problem-solving, and time management skills.

Initiative to strive for continuous improvement in accuracy, quality, and timeliness of information.

Ability to perform essential job functions with or without reasonable accommodation.

Comfortable working in a fast-paced, high-energy startup environment.

Lula offers a collaborative and supportive work environment :

A positive team atmosphere that fosters support and camaraderie throughout your career.

Opportunities for professional growth and internal promotions driven by organizational expansion.

Hands-on mentors and leaders who genuinely care about your success and development.

Equal employment opportunities (EEO) for all employees and applicants.

Extensive training will be provided to provide necessary tools for success.

Technical Skills :

Proficient knowledge of computers and web-based software platforms is required.

Familiarity with Outlook is preferred.

Experience :

Customer service : 1 year (Required)

Schedule :

Day shift

Monday - Friday

This is not a field position. You will be expected to work in our local office located in

Overland Park, Kansas

Job Type : Full-time

Supplemental pay :

Bonus opportunity

Benefits :

Dental insurance

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Check us out!

Salary range

$54,000 - $59,000 per year