Commercial Collection Specialist

Job Description

Job Description

About Us :

Creditors Bureau USA (CBusa) is a dynamic and growing Collection Agency dedicated to providing exceptional financial solutions to our clients. We specialize in Commercial and Consumer collections and take pride in our commitment to achieving results for our clients while upholding the highest standards of professionalism and customer service.

Job Summary :

We are seeking an experienced Commercial Collection Specialist with a strong background in business-to-business (B2B) collections and accounts receivable management. The ideal candidate will play a vital role in our collections team, working to recover outstanding debts from commercial clients while maintaining positive business relationships.

Job Description :

We are seeking a skilled and motivated Commercial Collection Specialist to join our team. As a Commercial Collection Specialist , you will play a crucial role in managing past due accounts, ensuring timely collection, and maintaining strong relationships with our clients. Your expertise in communication, organization, and attention to detail will be instrumental in our success.

Key Responsibilities :

Contact and Collection : Reach out to businesses, including Corporations, LLCs, and Sole Proprietorships, with overdue accounts to efficiently collect payments while maintaining professionalism.

Negotiation Expertise : Utilize strong negotiation skills to develop payment arrangements that satisfy both client and company objectives.

Client Collaboration : Partner with clients and the Client Services department to address concerns, resolve disputes, and nurture positive client relationships.

Thorough Investigation : Diligently research and identify individuals or entities responsible for the debt using skiptracing techniques and various investigative methods.

Asset Investigation : Investigate responsible parties' assets, including bank accounts, employment status, and properties, collaborating with relevant resources for accurate information.

Legal Case Preparation : Prepare thorough case files for potential legal referrals, compiling communication history, dispute records, and asset details.

Legal Referrals : Refer accounts to legal counsel when non-payment situations arise, ensuring proper documentation and adherence to legal protocols.

Enforcement Execution : Strategically enforce legal judgments against identified assets, collaborating with legal partners for proper implementation.

Continuous Monitoring : Monitor debtor's financial status post-legal judgment, using vigilant asset tracking to identify new assets subject to enforcement.

Record Maintenance : Keep accurate and up-to-date records of all interactions, negotiations, and payment agreements within the designated system of record.

Efficient Documentation : Utilize CBusa's system of record and Microsoft Office tools for efficient documentation, communication, and reporting purposes.

Exemplary Customer Service : Deliver exceptional customer service by demonstrating professionalism and empathy in all interactions.

Communication Handling : Manage inbound calls, emails, and inquiries related to collections with tact and empathy.

Advanced Skip Tracing : Employ advanced skip tracing techniques and tools to locate and contact debtors effectively.

Outbound Communication : Initiate professional outbound communication to establish contact with responsible parties for debt settlement.

Effective Explanation : Utilize clear communication strategies to explain situations, negotiate payment options, and encourage timely resolutions.

Accurate Dispute Records : Document comprehensive records of debtor disputes, including communication logs, disputed amounts, and reasons for non-payment.

Systematic Organization : Maintain an organized workstation and unit within the system of record for future reference and legal proceedings.

Empathetic Interaction : Interact empathetically and professionally with debtors, addressing inquiries and facilitating productive discussions for payment arrangements.

Account Documentation : Maintain accurate documentation throughout the collection process, including account updates and notable developments, aiding strategy assessment and decision-making.

Regulatory Compliance : Adhere to relevant legal regulations and guidelines, conducting all activities within ethical and legal boundaries, demonstrating integrity and professionalism consistently.

Qualifications :

• High school diploma or equivalent; further education in a relevant field is a plus.
• Proven experience in commercial collections or a related field.
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
• Strong negotiation and problem-solving skills, with the ability to think critically and find effective solutions.
• Excellent verbal, written, and interpersonal communication skills.
• Outstanding phone etiquette and the ability to maintain composure in challenging situations.
• Exceptional organizational skills and attention to detail.
• Ability to work independently and collaboratively as part of a team.
• Familiarity with relevant legal regulations and procedures related to collections is advantageous.

Benefits :