Customer Support Assistant

Description

Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.

We are seeking a dedicated and motivated Customer Support Assistant to join our dynamic team. In this role, you will be at the forefront of our customer service operations, acting as the primary point of contact for our valued customers. Your main duty will be to provide excellent support by answering inquiries, resolving issues, and ensuring a positive customer experience.

Job : On site

Location : Minneapolis, MN

Pay Range : $900 - $1250 per week

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain a high level of customer satisfaction through professional and friendly service.
• Document customer interactions and update records accurately in our systems.
• Collaborate with other team members and departments to resolve complex customer issues.
• Identify trends in customer feedback and communicate them to management for process improvement.

Skills, Knowledge and Expertise

Benefits

Health Insurance : Comprehensive medical, dental, and vision coverage.

Retirement Plan : 401(k) with company matching.

Paid Time Off (PTO) : Generous vacation, sick leave, and holiday pay.

Professional Development : Opportunities for training, workshops, and career advancement.

Employee Assistance Program (EAP) : Access to mental health and wellness resources.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.