Job Description
Job Description
Description : Reports To : CEO
Status : Full-time, Executive
Position Overview
The Vice President (VP) of Operations is the execution engine of Iacofano’s Catering & Events, responsible for translating the CEO’s vision into scalable systems, leadership development, and world-class operations. This role oversees all kitchen production, logistics, routing, and operational strategy across multiple markets and shifts. The VP ensures performance excellence through financial stewardship, innovation, and a people-first approach—building a culture of accountability, adaptability, and growth.
Key Responsibilities
Operational & Financial Leadership
- Lead day-to-day operations across all kitchens, logistics functions, and delivery timelines.
- Own and manage P&L performance for each location, with a focus on consistently improving Sales, COGS, Labor, Turnover, Sanitation, and Customer Satisfaction.
- Monitor and manage key performance indicators (KPIs), including driver scores, deviation rates, on-time delivery, and quality control across all facilities.
- Reinforce General Manager’s to ensure proper shift coverage in their respective facilities with 24 / 7 operational capability across all sites.
Systems, Standards & Innovation
Develop and implement standard operating procedures (SOPs) across all departments for consistency and efficiency.Champion technology upgrades, process innovations, and workflow enhancements to drive operational agility and cost savings.Oversee food safety, sanitation, and compliance programs, including HACCP, ServSafe, and internal audits.Leadership & Talent Development
Directly lead Area General Managers, Executive Chefs, and Shift Supervisors to uphold standards and drive performance.Actively train and mentor an Assistant VP of Operations and Executive Chef, ensuring succession planning and organizational resilience.Partner with HR on recruitment, retention, onboarding, and implementation of the Train-the-Trainer leadership model.Cultivate a culture of empowerment, excellence, and proactive problem-solving.Cross-Functional & Strategic Alignment
Partner with Guest Services leadership to align kitchen execution with order fulfillment, accurate and time-sensitive timelines, and client expectations.Collaborate with Accounting, HR, and the CEO on budgeting, forecasting, hiring plans, and overall facility optimization.Contribute to strategic planning and new market expansion, helping to identify and prepare for new locations and service offerings.Requirements :
10+ years of multi-site operations leadership in catering, hospitality, and / or foodservice.Proven success in managing P&Ls, budgets, labor targets, and cost controls.Experience building systems and leading cross-functional teams at scale.Strong knowledge of food safety, production flow, and last-mile delivery operations.Certifications : ServSafe Manager, CPR, HACCP (within 90 days if not current).Core Competencies
Strategic Execution & Operational ExcellenceFinancial Acumen & KPI ManagementLeadership Development & Succession PlanningInnovation, Systems Thinking & Process DesignSanitation, Safety & Regulatory ComplianceCustomer-Focused Operations & Brand IntegrityCrisis Response & 24 / 7 Operational ResilienceWork Environment & Expectations
Travel regularly to all Iacofano’s locations and operational markets.Flexibility for early morning, overnight, weekend, and emergency response availability.Hands-on involvement in kitchen, expo, and delivery operations to uphold standards and train frontline leaders.