Customer Care Specialist

Hybrid Customer Care Representative

Our client in the pet pharmaceutical field is seeking hybrid customer service representatives to join their team. As a customer service representative, you will play a critical role in the company's customer support department. The ideal candidate would have experience in a call center role, great customer service skills and a willingness to help others. Job Title : Hybrid Customer Care Representative Location : Swedesboro, NJ Pay Range : $18-$20 Schedule : 6 weeks paid in-classroom training in Swedesboro, NJ (in-person) Week 1-3 of training : MF 8 : 00AM4 : 30 PM Week 4-6 of training : MF, 9 : 00AM-5 : 30PM or 10 : 00AM-6 : 30PM Once training is complete, schedule will be M-F 11 : 30AM-8 : 00PM + 1 Saturday a month. 2 days in office (1 day must be Wednesday); 3 days remote.

What's the Job? Deliver customer service with kindness, empathy, understanding, and patience Efficiently navigate patient and prescriber profiles across systems Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions. Cohesively work with a team, as well as independently Ability to interact with team members across pharmacy and fulfillment facilities. Maintain a positive and professional attitude while keeping our pet patients and customers front and center

What's Needed? HS Diploma or GED required Currently hold a New Jersey Pharmacy Technician License or willing to apply for one Quick learner, ability to quickly pivot to needs of each customer. Computer-savvy, navigating the internet with ease Reliable transportation Home Internet Ability to pass a background check and drug screen.

What's in it for me? A comprehensive benefits package that includes health, dental, and flexible spending accounts 401(k) retirement plan with a generous company contribution to help you save for the future Company Paid Life and disability insurance Tuition reimbursement

About ManpowerGroup, Parent Company of Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.