Join a team committed to advancing patient outcomes through adaptable healthcare solutions.
Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.
- Comprehensive health benefits (medical, dental, vision) starting on day one
- Annual Bonus
- Paid vacation, personal days, and holidays
- 401(k) and profit sharing
- Tuition reimbursement
- Employee wellness program
- Onsite gym
- Flexible hybrid work environment with a mix of in-office and remote workdays
- A supportive, family-owned work environment
What You'll Do
As a Customer Service Representative , you'll play a vital role in supporting our customers and authorized representatives throughout the order fulfillment process. You'll coordinate shipments, resolve issues, and provide top-tier service while ensuring everything runs smoothly and accurately. In this role, you will :
Maintain continual contact with assigned authorized representatives throughout the order fulfillment process, ensuring orders are kept on track for timely shipmentWork closely with key individuals to verify inventory status, shipping and delivery requirements, and other post-order customer specificationsCoordinate shipment activity, including but not limited to preparation of shipping documentation, notification and confirmation of shipment to authorized representatives, coordination of equipment returns, and processing freight claims for damaged productsEnter bill of material / quote data lines into the ERP system, recording any discrepancies with the original quote / purchase orderWork closely with authorized representatives to resolve discrepancies following customer approval of product configurationsProvide timely, thorough responses to customer and authorized representative inquiries concerning order status, inventory availability, pricing, and freight estimatesProvide return authorizations for capital equipment and demo equipment, determining the proper credit due and inventory disposition for each itemProcess authorized representative orders for parts and supplies received via fax or email. Provide customer support and enter orders from customers via call centerHandle post-shipment billing for equipment orders, recording any final adjustments, as required.Collaborate with Credit Analysts to create revised invoices, as neededNegotiate on behalf of authorized representatives and customers to resolve various issues, including inventory availability and other time-critical challengesReview and interpret job files entered by the Customer Service Specialist, including review of purchase orders, quotes, delivery requirements, and other specificationsWhat You'll Bring
We're looking for someone detail-oriented, adaptable, and driven to provide an outstanding customer experience. The ideal candidate will :
Demonstrate accuracy in work and attention to detailFollow procedures, guidelines, and company policiesRespond quickly and professionally to customer needsCommunicate effectively-both verbally and in writingStay motivated and work well with minimal supervisionBe solutions-oriented and capable of working through challenges independently or with team supportManage multiple priorities in a fast-paced environmentQualifications
College degree or 3-5 years of relevant experience serving the needs of customers in retail, wholesale, or manufacturing environments1-3 years of demonstrated success in customer service, order fulfillment, or project management, strongly preferredProficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)Experience with MRP / ERP systems and ability to learn Skytron's ERP system, strongly preferredAbility to multitask, work under pressure, and meet deadlinesIf you require assistance with the application process or would like to request a paper application, please get in touch with Skytron's Human Resources Department at 800.759.8766.
We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will be considered without regard to race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, veteran status, or any other protected characteristic under the law.
Any offer of employment extended to you by Skytron, LCC is contingent upon the successful completion of a criminal background check and drug screen (including screening for Marijuana / THC).