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Field Support Technician
Field Support TechnicianvTech Solution • San Diego, CA, United States
Field Support Technician

Field Support Technician

vTech Solution • San Diego, CA, United States
Hace 4 días
Tipo de contrato
  • A tiempo completo
  • Quick Apply
Descripción del trabajo

Job Summary :

This role involves providing workstation replacement services for the Annual Information Services PC Refresh. The Field Support Technician will be responsible for removing old workstations, installing and configuring new ones, validating functionality with users, and ensuring proper disposal of old equipment. The role also includes troubleshooting hardware, software, and networking issues, as well as planning and implementing hardware and software upgrades.

Location : San Diego, California, United States

Responsibilities :

  • Remove old workstations and install new workstations.
  • Image and configure new workstations, including peripherals, software, and network printers.
  • Validate functionality with users after replacement and assist with any issues.
  • Perform wire management for ease of troubleshooting and user / equipment safety.
  • Surplus old equipment to ensure proper disposal.
  • Resolve hardware, software, and networking issues of moderate scope and complexity.
  • Plan and implement hardware and software upgrades.
  • Troubleshoot and resolve or triage network connectivity issues.
  • Provide escalated, broad technical support.
  • Develop and administer formal technical training to users.
  • Document patient care and related duties appropriately.

Required Skills & Certifications :

  • Experience conducting escalated, broad technical support including hardware and software tests.
  • Knowledge of networking protocols such as DHCP, TCP / IP, etc.
  • Skill in configuring, troubleshooting, and supporting end-user client systems including desktop, laptop, and mobile computing devices.
  • Broad knowledge of enterprise system functions, dependencies, and interactions.
  • Interpersonal skills to work with both technical and non-technical personnel.
  • Problem-solving skills.
  • Working knowledge of desktop and business / technical support systems.

    • Preferred Skills & Certifications :

  • Not specified.

    • Special Considerations :

  • Refresh is typically conducted during non-peak business hours (afternoons, early mornings).
  • Hours worked can vary depending on site needs.

    • Scheduling :

  • Contract Length : 12 weeks from start date
  • Shifts : Variable, contingent on department access availability.
  • Shifts may begin as early as 07 : 00am and may begin as late as 11 : 30pm.
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    Field Technician • San Diego, CA, United States