Onboarding Project Manager

Onboarding Project Manager

We are the leading digital marketing provider for insurance agencies in the United States. We are committed to providing our clients with customer service they love and solutions that deliver results. BrightFire offers insurance agency websites, social media marketing, reviews & reputation management, search engine marketing, and local listings management.

BrightFire is seeking a passionate Onboarding Project Manager to join our team. This position has a high level of visibility as you will be a customer-facing digital marketing consultant. You'll be responsible for the onboarding of new clients for our Insurance Agency Websites service.

The ideal candidate for this role has digital marketing experience across multiple channels, a customer service or account management background, and exceptional communication skills. This position is remote.

Responsibilities

• Act as the primary point of contact with clients during onboarding. This includes coordinating meetings which include additional team members such as website designers or Digital Marketing Strategists for other services.
• Manage multiple, concurrent projects and all aspects of onboarding through completion and website launch.
• Work with new customers to identify goals and preferences in launching their new company website.
• Use our highly customized version of WordPress to update customer websites.
• Assist customers with adopting new and existing features to maximize value.

Qualifications

BrightFire is an equal opportunity employer and our team is the foundation of our company. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our dedicated staff invests in their work represents a significant part of not only our culture, but our reputation and achievement as well. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. BrightFire will not tolerate discrimination or harassment based on any of these characteristics.