Customer Service Rep – Part-Time

Customer Service Rep - Part-Time

21 hours per Week

5 Star Charleston is a locally-owned HVAC company operating in the Charleston area for the past 8 years. We are expanding our business and are seeking a part-time customer service representative to join our team. This role is part time and includes answering calls and booking appointments.

Position Summary : Responsible for handling customer calls (inbound and outbound calls) and booking calls. To give office support to the entire company as needed using a variety of computer and organizational skills. Assist with scheduling and dispatching support as directed by the Office Manager.

Work Hours : Monday through Friday - 4pm - 7pm; Saturday - 8am - 2pm

Pay Range : $17.50 - $25.00 per hour

Required Qualifications :

• Minimum of 1 year of related experience in the office
• Ability to handle customer calls in a professional and friendly manner
• Advanced computer skills (proficiency with Word, Excel, Outlook)
• Experience with Service Titan - preferred
• Experience working with multi-line phone system
• Strong organizational skills and detail-oriented
• Friendly voice and personality
• Experience with Service Titan is a must!

customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator