Triage Specialist / Call Center Specialist II, Crisis Services - FSW

Overview

Are you an internal caregiver, student, or contingent worker / agency worker at UMass Memorial Health? Apply through your Workday account.

Exemption Status : Non-Exempt

Schedule Details : Monday through Friday, Weekends (Saturday and Sunday)

Scheduled Hours : variable

Shift : 4 - Mixed Shift, 7.5 Hours (United States of America)

Hours : 0

Cost Center : 71000 - 0101 Access Division Call Center

Union : SEIU Local 509 Community Health Link

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities

• Receive
• and respond
• to telephone calls and referrals
• regarding urgent and emergent behavioral health services.
• Registers, screens, and completes insurance checks for individuals seeking services at CHL.
• Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis.
• For urgent and emergent services, assists Clinicians with arranging dispositions of cases (inpatient bed searches, making referrals, arranging transportation, etc.).
• Assigns and schedules initial assessments for urgent and emergent services.

Position Qualifications

License / Certification / Education :

A minimum two (2) years' experience working in a clinical environment is required.

Ability to learn CHL's service lines to appropriately triage clients with various levels of complexity to the right services.

Ability to document CHL services in accordance with insurance reimbursement requirements.

Effective oral and written communication skills.

Basic computer skills in Microsoft Suite.

Ability to learn to navigate the Electronic Health Records (EHR) system.

Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through.

Requires personal and professional accountability, self-management, discretion, initiative, professional integrity and cultural competency.

Ability to use office equipment, including copy machines, computers, printers, and telephones.

Preferred

Prior experience in a behavioral health and / or call center environment is preferred.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are : Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

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