Customer Training Specialist

A company is looking for a Customer Training and Enablement Specialist.

Key Responsibilities

Conduct live training sessions tailored to different customer segments to facilitate effective platform use

Develop and maintain a library of training materials and collaborate with teams to ensure content is current and relevant

Track customer adoption metrics and gather feedback to continuously improve training programs and customer education experiences

Required Qualifications

3+ years of experience in customer education, training, or enablement, preferably in a SaaS environment

Proven ability to deliver engaging training sessions and create high-quality educational content

Strong content creation skills, including video production and instructional design

Deep understanding of customer success practices and familiarity with data analysis tools

Passion for teaching and helping customers succeed, with a collaborative mindset