Operations Supervisor

Operations Supervisor

Framebridge has reimagined the custom framing experience to deliver beautiful, convenient custom framing for a modern lifestyle. We've eliminated the hassle and expense of traditional framing with our digitally-native online experience, convenient retail locations, and centralized manufacturing studios. We make it easy and fun to custom frame the things you love, and we've proudly framed over 2.5 million pieces and counting. To fulfill our mission, we have to build a great team across a number of disciplines ecommerce, retail, design and manufacturing.

We are a consumer business operating online and in our over 33 retail stores-and growing. We currently operate two manufacturing facilities in Richmond, KY and Winchester VA, that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

At our manufacturing studio, our team is responsible for creating and assembling customer orders from our Retail stores and online business. These may include beautiful pieces of timeless art, mounting a piece of clothing or a tapestry, or framing an unforgettable photo from an unforgettable moment. Our team processes the orders from custom technology, measures all the inputs to the highest quality, and mounts and frames the art with pristine perfection. They then work with our manufacturing and warehouse teams to cut the molds, wood and glass (all with saws and CNC machinery), and package and ship it back to our customers. We are a detail-oriented team who work with our hands all day to ensure our customers' prized possessions are taken care of and that the end product surpasses expectations.

As an Operations Supervisor, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that created a fantastic online custom framing service that cares for your art from beginning to end.

As an Operations Supervisor, you will have the opportunity to assist the General Manager in leading and developing your team. The core of the job will be engaging with your team during a shift to ensure that the highest levels of safety, quality, attendance, performance, and engagement are maintained. To achieve this, the Operations Supervisor will ensure that their team has all the tools needed to succeed for any task during a shift.

Primary Responsibilities :

• Responsible for managing a 30 person team and leading them to success via servant leadership, people-first management skills, and a player-coach mentality.
• Drives team and individual metrics by communicating job expectations and performance goals; planning, monitoring, and appraising business and individual results (KPIs and behavioral); coaching, counseling, and managing employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains a successful and efficient workflow by monitoring steps of the process; setting process variables; observing control points and equipment; monitoring team members and resources; studying methods; surfacing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.
• Completes production plan by scheduling and assigning team members based on business and talent needs; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
• Maintains quality service by establishing and enforcing organization and customer standards.
• Ensures operation of equipment by calling for repairs, evaluating new equipment and techniques.
• Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data, answering questions, and responding to requests.
• Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms of control, and budgetary and employee requirements, implementing change.
• Maintains a safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources, maintaining compliance with established policies and procedures.
• Resolves team members' problems by analyzing data; investigating issues; identifying solutions; recommending action.
• Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.
• Contributes to team effort by accomplishing related results as needed.

Qualifications :

Claim To Frame :

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.