Senior Business Analyst - Print and Fulfillment

Senior Business Analyst - Print and Fulfillment page is loaded## Senior Business Analyst - Print and Fulfillmentlocations : Long Beach Office 3800 : Remote, UStime type : Full timeposted on : Posted Todayjob requisition id : JR1336

• SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nations leading not-for-profit Medicare Advantage plans, serving more than 277,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare.
• SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit , , or follow us on LinkedIn, Facebook, and Twitter.
• Job Description :
• The Job
• The
• Senior Business Analyst (Sr. BA)
• for the Print and Fulfillment department serves as a strategic partner and liaison between business stakeholders, product owners and technology teams. This role is responsible for gathering, analyzing, and documenting business requirements to support the design and delivery of communications, print and fulfillment solutions across the organization. Operating within a SAFE Agile framework, the
• Sr. BA
• will support end-to-end initiatives that enhance operational efficiency, regulatory compliance and member experience through centralized and modernized correspondence and fulfillment processes.
• You Will
• Collaborate with business owners, product owners and managers, and cross-functional stakeholders to elicit, analyze, and document business needs and user stories related to correspondence and fulfillment activities.
• Translate complex business requirements into clear, actionable features and user stories within the SAFE Agile process, ensuring alignment to program-level objectives.
• Serve as a subject matter expert on member communications workflows, including print and digital channels, translation, regulatory compliance, and fulfillment processes.
• Facilitate backlog grooming, sprint planning, and cross-functional requirement review sessions to drive consensus and clarify scope and priorities.
• Partner with developers, quality assurance, and UX teams to validate that delivered functionality meets business expectations and quality standards.
• Use data analysis, process mapping, and systems knowledge to identify improvement opportunities and support continuous optimization of fulfillment operations.
• Support PI planning sessions, iteration reviews, and system demos, helping ensure value is delivered each sprint and aligned with larger program goals.
• Participate in user acceptance testing (UAT) by developing test cases and validating that business requirements are accurately implemented.
• Maintain documentation, process flows, decision logs, and reporting artifacts to support transparency, change management, and audit readiness.
• Serve as a bridge between technical and non-technical teams, helping translate business needs into practical, scalable solutions.
• Generate operational and project-based reports, analyze performance trends (e.g. SLAs, vendor performance, reprint rates), and provide insights to support decision-making and continuous improvement.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCANs Vision and Goals.
• Other duties as assigned.
• Your Qualifications
• 5+ years of experience in a business analyst or systems analyst role, preferably in healthcare, fulfillment, or communications
• Experience working in a SAFe Agile or Agile SCRUM environment
• Associate's Degree or equivalent experience
• Technical expertise - Advanced analytical skills
• Problem Solving - Basic problem-solving skills
• Communication - Good communication and interpersonal skills
• Proficiency in requirements gathering, process mapping, and workflow design
• Strong Excel / data analysis skills; experience with tools such as Tableau, Power Bi, or SQL a plus.
• Problem / issue management. Ability to build collaborative relationships. Analytical thinking skills.
• Leadership skills.
• Excellent verbal and written communication skills.
• Strong facilitation, critical thinking, and stakeholder engagement abilities.
• Base salary range : $80,300 to $116,197 per year
• Internal title : Business Analyst Sr
• Work Mode : Mostly Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!At
• SCAN
• we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
• SCAN
• is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.#LI-MS1#LI-Hybrid
• Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
• Become part of a mission-driven team that makes a difference in the lives of seniors every day.SCAN has a long history of finding and investing in ways to meet seniors' needs. This focus is what attracts employees to SCAN. For each and every one of us, the SCAN mission is personal.
• Keeping Seniors Healthy and Independent
• is both our mission and our passion.That same commitment carries over to our employees. We provide the training, tools and support necessary to do your work. We reward effort and celebrate success. SCAN both develops and attracts

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