Tech Support Specialist

Explore opportunities with Optum , in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together

The Optum Desktop Tech Support Specialist are responsible for supporting ProHealth Care in the form of providing timely and enthusiastic remote and onsite desktop support. Customer Service and Communication skills are a must and critical to the success of this role. These technicians are expected to be able to work both independently and as part of a team and be able to adapt to new technologies within the ProHealth Care hospitals and clinics. Daily support duties include addressing level 1 incident and problem tickets as well as requests and tasks within ServiceNow. Technicians will be required to monitor the break / fix and task queues. Examples of daily support issues include hardware and software issues, network issues, fax, phone, scanning and printing issues. Examples of tasks include PC / phone / printer moves, new PC and phone setups, data jack patching, software installs and installing various peripherals.

Primary Responsibilities :

• Hardware Requests - from ServiceNow requests
• Manage Tickets - Hardware orders - Same as 1 above

Review tickets first thing in the morning and couple of times during the day

Attend Inventory Meetings with PDS and PHC

Submit accessory orders to PHC DE team for ordering

Report is run by PHC and comes from scalable and imported into ServiceNow

Determine if this is a proper request, asking DE if questionable

Image and revolve inventory

Receive deliveries from PDS which are usually Wed. between 9 : 30 and 11 : 30

Devices will be placed on correct site cart for pickup and delivery on Thursday by Dan Becker

Attend meetings with PM about project work assigned by Optum IT Desktop Lead

Follow and fill out instructions on s : / is / client technologies / repairs / PDS Form 2017

Zebra Repairs (TC52, MC40, Zebra Label Printers)

Zebra Portal login

Generate RMA and Shipping label

Work with PDS for warranty work

Work through EPOS portal for RMAs

Work through Topaz repair portal

Email imperium for RMA

Epic printing - worksheet to Epic (Follow the workflow in ServiceNow)

Maintain inventory of new pagers at each site

Maintain cellular phone inventory for home users

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.