Support Engineer II

QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology.

We are a global remote company with an HQ in Miami, Florida, looking for a Support Engineer II to work on everything from answering simple support requests to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix.

The Role

As a Support Engineer II, you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling, and more. You won't be alone because we expect every engineer to spend time on customer support, on a rotating basis, to understand our customers better. You can expect to meet on a daily basis to go over customer issues, task progress and design solutions.

Timezone : European Timezone

What You'll Do

• Have handled customer support in a technical capacity
• Worked on a remote team of 5-10 people
• Written scripts to figure out why some technical thing is not working
• Managed refunds, credits and charges in Stripe
• Lead a customer support team in a technical capacity

What You'll Bring

The US base salary range and level for this position are $96,000 - $120,000 per year and level P3. International ranges, in local currency, will be discussed during the hiring process with applicable candidates. This role is eligible for a quarterly bonus tied to company and individual goal achievement.

We at QuickNode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

J-18808-Ljbffr