Application Support Team Lead (Chicago)

In this role you will be responsible for managing the staff and day-to-day functions of the Application Support Team. This role will oversee the availability of the Bank's applications through providing 24 / 7 support. This individual will be accountable for formulating standards and procedures, analyzing workflows, establishing team priorities, and setting achievable deadlines.

The Lead Application Support Specialist will apply effective communication skills, team building, conflict management, problem-solving skills, and knowledge of best practices to motivate and provide technical mentorship to team members and to establish themselves as a trusted advisor to stakeholders.

How youll make an impact :

Lead process improvement initiatives

Participate in planning relevant project, enhancement, and maintenance activities

Assist in software releases and roll-outs and communication to the end users

Supporting the monitoring and completion of overnight processing

What you can expect :

Collaborate with non-technical statkeholders to gather business unit requirements effectively.

Participate in crafting high-level designs for software application support projects.

Install, maintain, and optimize software applications to streamline business operations.

Supervises team members by delegating project tasks and providing guidance.

Responsible for collaborating with different areas of IT and handling escalated application support issues.

Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units.

Demonstrates leadership and professionalism both internally and externally.

Ensures staffing levels are appropriate to provide service and meet deadlines.

Develop teams through coaching, feedback, and performance management skills.

Establish and maintain strong relationships with diverse stakeholders and customers.

Promotes a culture of collaboration, continuous improvement, quality, and accountability.

Ensures thorough documentation of installation and application maintenance procedures.

At times, will provide 24x7 on-call support of bank applications.

Possible additional responsibilities

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

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BMC Helix / Control-M

Financial Services

• 4+ years of recent (past 2-5 years) application support experience
• 2+ years of team lead experience in a large enterprise environment
• Experience managing a team of 5+ Application Support analysts
• AWS / Azure experience (moving from AWS to Azure) Supporting a cloud environment from an app support perspective
• Advanced knowledge of Microsoft Windows platforms, client server technology and database platforms (i. e., MS SQL Server).
• Build out an ITIL foundation organization
• Windows and Linux understanding
• Experience with ticketing systems, with a preference for ServiceNow
• Experience with O365 / MS Office product (notably Outlook, Word, Excel, and Access) preferred