General Manager-DD362 - Now Hiring!

Are you a passionate leader who thrives in a fast-paced environment? Dunkin' is looking for a General Manager to lead our team to success, drive operational excellence, and deliver top-notch customer experiences. If you’re ready to make an impact, grow a vibrant team, and lead a dynamic Dunkin' location, this is the role for you!

As a General Manager, you'll have the autonomy to shape the operations, boost sales, and ensure every guest enjoys their Dunkin' experience. It’s a position that offers endless opportunities for growth, both personally and professionally, with the backing of a global brand that’s all about making moments better.

At Dunkin', we’re more than just coffee and donuts; we’re a community. As a General Manager, you’ll be at the heart of a team that’s passionate about serving the best to our customers. With Dunkin’, you’ll not only get the chance to make an impact every day-you’ll also be supported by a global brand that’s committed to your success.

What We Offer :

Competitive Salary and performance-based bonuses

Comprehensive Health Benefits (Medical, Dental, and Vision)

Paid Time Off (PTO) to recharge and spend time with loved ones

Ongoing Training & Development to grow your skills and advance your career

Employee Discounts -enjoy your favorite Dunkin’ treats!

Career Advancement Opportunities : Dunkin’ is a brand that believes in promoting from within. Your hard work can lead to further growth and leadership opportunities.

Key Responsibilities :

Lead & Develop : Manage and inspire a team of dynamic professionals, ensuring they achieve performance goals while fostering a positive and energetic work environment.

Drive Success : Oversee daily operations, focusing on improving sales, controlling costs, and maximizing profitability.

Customer First : Ensure every customer leaves with a smile by maintaining exceptional service and product quality.

Optimize Operations : Implement strategies to improve workflow efficiency, reduce costs, and increase operational effectiveness.

Champion Company Standards : Ensure all health, safety, and operational procedures are followed to maintain the highest quality and safety standards.

Desired Skills & Attributes :

Leadership Excellence : Inspire your team to achieve their best with motivation, support, and a clear vision.

Operational Focus : Experience with project sales, cost control, and food and beverage operations.

Problem-Solving Pro : Proactively identify issues and deliver solutions that keep the store running smoothly.

Team Player : Build a supportive, collaborative team culture that drives performance and makes work fun.

Minimum Qualifications :

2+ years of management experience, ideally in a food service, retail, or hospitality environment.

Proven track record in leadership, with the ability to inspire and develop a team.

Strong customer focus, with a passion for delivering an outstanding guest experience.

Excellent communication skills-able to connect with your team, customers, and senior leadership.

Financial savvy, with experience managing budgets, sales, and controlling costs.

This position operates in a restaurant environment. Dunkin' staff are frequently exposed to hot equipment, cleaning chemicals, and moderate noise levels. The role requires regular standing, bending, lifting, and reaching.

We offer a welcoming and inclusive environment to our team members, job applicants, the guests we serve, and the communities we call home. HZCoffeegroup also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

IF Applicable Pay Transparency Range :