Collections Specialist : Kenner, Louisiana

Waste Pro of Louisiana is looking for a Proactive, Attentive, and Detailed Collections Specialist. If this describes you and are able to adapt to a fast paced environment, we have a place for you!

SUMMARY OF POSITION :

The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.

ESSENTIAL JOB FUNCTIONS :

• Initiates telephone and / or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and / or process payments and issue credits.
• Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls
• Follow up on calls and email, fax or mail copies of invoices as required
• Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment
• Perform credit evaluations for new or renewal business to determine credit worthiness
• Process credit card payments on accounts and resolve questions and issues on accounts
• Assist the sales department in account set up by setting credit limits and terms
• Run daily reports credit hold report, credit balance report and aging reports
• Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold.
• Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.
• Complete the weekly top 30 aging account report to the company CFO and others required
• Run Aging reports and update notes in system regarding status of payment on accounts.
• Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required
• Provide back up for customer service, Accounts Receivable Clerk as necessary

OTHER JOB RESPONSIBILITIES :

WORK ENVIRONMENT : Normal setting for this job is : office setting.

REPORTING RELATIONSHIPS :

Reports To : Office Manager

SUMMARY OF POSITION :

The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.

ESSENTIAL JOB FUNCTIONS :

OTHER JOB RESPONSIBILITIES :

QUALIFICATIONS :

Special Considerations / Physical Work Requirements :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

WORK ENVIRONMENT :

Normal setting for this job is : office setting.