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Precision Technologies CorpLouisville, Kentucky, USA
2 days ago
Job type
Full-time
Job description
key Responsibilities
Coordinating roll-out install schedule with tech schedules and manage dispatches
Must be capable of organizing and communicating the service technician or external subcontractor schedules. Brief technicians in person when appropriate.
Working with Installation Managers on closed tickets to ensure technician met or exceeded expectations reporting any customer satisfaction issues as needed.
Recording details on completed installation orders to assist with invoice generation process. Working with technicians to ensure that all documentation / reporting deliverables are available to customer as required per the contract or SOW.
Providing support for field personnel (such as phone numbers directions customer info etc.).
Education and Experience
Diploma or equivalent required. Associates or Bachelors degree preferred.
2 years in customer service or dispatching environment preferably with experience in the IT industry and with understanding of basic IT terminology
Familiarity with MS Office (Word Excel Outlook)
Familiarity with ticket management or CRM system
Key Competencies / Behaviors
Professional demeanor
High level of attention to detail
Self-motivated achievement-oriented with time management skills
Excellent written communication and presentation skills
Must be comfortable working in a deadline-oriented fast paced business environment with shifting priorities