Account assistant • birmingham al
McLeod Software Account Manager.Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry.These solutions, developed entir... Show more
Drive revenue growth for the Industrial Solutions sector.Support and manage business growth by developing strong relationships with customers, operating departments, and management levels.Develop n... Show more
Drive revenue growth for the Industrial Solutions sector.Support and manage business growth by developing strong relationships with customers, operating departments, and management levels.Develop n... Show more
At Vestis, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most.More... Show more
NBC affiliate in Birmingham, AL is looking for an.An Account Executive sells advertising to local businesses and negotiates impressions and rates with ad agencies.You will also solicit new business... Show more
Calling your doctor shouldn't be harder than seeing your doctor.But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every miss... Show more
Full-Time · Sales · Birmingham, AL · In Office.At Atlas RFID, we help people take their organizations to the next level.Since 2008, we have made RFID and IoT technology clear, accessible, and effec... Show more
Landscape Maintenance Division.ABOUT SOUTHERN GRACE LANDSCAPE.Southern Grace Landscape is a professional landscape and turf maintenance company specializing in custom residential and commercial lan... Show more
Cahaba Media Group is a privately held trade media company.Our trade magazines, websites and e-newsletters are the leading voice in their respective industries.Our culture is built on accountabilit... Show more
Reports To: District Sales Manager.JOB SUMMARY The Account Specialist is responsible for ensuring that all sales ordering, account execution, and product merchandising within each assigned account ... Show more
This role requires the ability to work lawfully in the U.We offer best in class premium video solutions to business owners and advertising agencies nationwide.Spectrum Reach has an exciting opportu... Show more
Paul Logistics is seeking a motivated and client-focused Account Manager to join our logistics division.This role is ideal for someone with experience in trucking, brokerage, or transportation oper... Show more
Tired of "Sink-or-Swim" Sales Roles? Here’s a Real Career Path.On behalf of our client— Fusion HCR is seeking a.Instead, this role is a structured, mentored springboard designed to teach you the bu... Show more
The Factoring Account Executive is responsible for supporting the day-to-day management of a portfolio of factoring clients while developing the skills necessary to advance into a senior Account Ma... Show more
We are a Design Manufacture Construct (DMC) company that delivers complex buildings as products through a seamless, scalable integration of design, manufacturing, and construction.Based in Bessemer... Show more
The average salary range is between $ 37,050 and $ 62,500 year , with the average salary hovering around $ 41,600 year .
The average salary range is between $ 33,967 and $ 54,920 year , with the average salary hovering around $ 39,147 year .
Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive, and they support integration with a broad array of complementary logistics products.
The Account Manager is responsible for building and maintaining strong customer relationships while delivering software support solutions related to McLeod Software. This role works closely with internal support teams to resolve customer issues and identify necessary modifications to meet customer needs effectively.
Manager, Core Customer Care Services
Customer Account Management and Software Support
Proactive Problem-Solving and Troubleshooting
Help Desk and Issue Resolution
Collaboration and Documentation
Ability to learn internal software and systems.
Ability to work independently and as a member of a collaborative team.
Ability to analyze and assess business needs and cross-system impacts.
Ability to clearly convey technical information effectively.
Strong oral and written communication skills.
Attention to detail and accuracy.
Strong ability to multitask.
Accurate and timely issue resolution.
Serve as the primary and central point of contact, and manage, all help desk and support related activities and updates.
Responsible for continuous growth in technical understanding and skills.
Manage time and priorities efficiently while maintaining high levels of accuracy and attention to detail.
Understand basic business operations and company profiles for each assigned customer.
Inform management of any significant news or events related to customers.
Provide backup support for other Account Managers and support resources.
Participate in customer billing review and assist with resolving billing issues/disputes as needed.
Train fellow team members.
Continually evaluate open/aged requests for completion.
Escalate latent (24+ hours) resolution items to management level for prioritization.
Support queue coverage during core business hours.
Maintain current up-to-date knowledge of software releases.
Maintain consistent customer management with assigned work.
High school diploma or equivalent, with 7+ years of experience providing technical support to end users (hardware and/or software support); or Bachelor's with 3+ years of experience providing technical support to end users (hardware and/or software support), required. Working knowledge of the transportation industry, a plus.
To perform this job effectively, an individual should have an intermediate knowledge of Microsoft Office Suite. Experience with database management systems, a plus. (i.e. SQL Service, Oracle, DB2, etc.)
This job has no supervisory responsibilities.
This job description outlines the primary duties of the position but is not intended to be all-inclusive. Employees may be asked to perform other duties as required to support organizational goals. McLeod reserves the right to update or change this description as needed.
None.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; and talk or hear. The employee is occasionally required to reach with hands and arms.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
