Account director Jobs in St Petersburg, FL

Position Overview

Lux Digital Marketing LLC is seeking a highly organized, client-focused, and results-driven Account Manager to oversee client relationships, onboarding coordination, account retention, and ongoing communication.

This role is responsible for ensuring clients receive a smooth onboarding experience, maintaining strong long-term relationships, and collaborating closely with internal teams to ensure successful service delivery. The Account Manager serves as the primary point of contact for assigned clients and plays a critical role in client satisfaction, retention, and account growth.

The ideal candidate has experience in digital marketing account management, strong communication skills, and the ability to proactively manage multiple client relationships in a fast-paced remote environment.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned clients
• Build and maintain strong long-term client relationships
• Ensure high levels of client satisfaction and retention
• Manage day-to-day client communication and expectations
• Lead and participate in monthly reporting calls with clients
• Proactively address client concerns and ensure successful outcomes
• Maintain consistent communication to strengthen client trust and retention

Client Onboarding & Coordination

• Ensure all new clients complete the onboarding process successfully
• Coordinate with internal teams to ensure onboarding tasks are completed on time
• Track onboarding progress and follow up with team members as needed
• Ensure clients receive a smooth and professional onboarding experience
• Collaborate with fulfillment teams to ensure successful campaign execution

Revenue Growth & Account Expansion

• Identify opportunities for account growth and service expansion
• Upsell and update current client services where appropriate
• Support recurring revenue growth through retention and account expansion
• Assist in identifying and qualifying new business opportunities when applicable

Performance Expectations

Success in this role will be measured by:

• High client retention rates
• Timely and successful completion of onboarding processes
• Strong client communication and satisfaction
• Consistent attendance and leadership on monthly reporting calls
• Effective collaboration with internal teams
• Growth and expansion of existing client accounts
• Meeting or exceeding monthly performance expectations

Requirements

• Minimum 3+ years of account management experience in the digital marketing industry
• Excellent spoken and written English communication skills required
• Strong client communication and relationship-building skills
• Proven experience managing client retention and account growth
• Experience coordinating projects and cross-functional teams
• Organized, detail-oriented, and proactive
• Ability to manage multiple client accounts simultaneously
• Comfortable leading client meetings and reporting calls
• Strong problem-solving and conflict-resolution abilities
• Ability to work independently in a fully remote environment

Preferred Experience With

• CRM systems (GoHighLevel, HubSpot, Salesforce, etc.)
• Project management tools (ClickUp, Asana, Monday.com, Trello)
• Slack and Zoom
• Google Workspace
• Digital marketing reporting tools and dashboards

Compensation

• Performance bonuses and advancement opportunities may be available based on client retention, account growth, and overall performance

Work Schedule & Location

• Full-Time Position
• 100% Remote (Overseas)
• Schedule: Monday – Friday
• Hours: 10:00 AM EST – 5:00 PM EST
• Candidates must be consistently available during standard EST business hours

Remote Work Requirements

• Reliable high-speed internet connection
• Quiet and professional work environment
• Ability to attend meetings with camera on when required
• Consistent availability during EST business hours

Employment Status

Employment with Lux Digital Marketing LLC is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, in accordance with applicable law.

Confidentiality & Professional Standards

As a condition of employment, the Account Manager must adhere to all Lux Digital Marketing LLC policies, including confidentiality, non-disclosure, and professional conduct standards. Additional policies and onboarding materials will be provided upon hire.

Ideal Candidate Profile

• Strong client relationship management skills
• Excellent verbal and written communication abilities
• Experience in digital marketing account management
• Highly organized and detail-oriented
• Strong follow-through and accountability
• Comfortable managing onboarding processes and client reporting calls
• Self-motivated and capable of working independently remotely
• Focused on client satisfaction and long-term retention
• Professional, dependable, and proactive in communication

Success in This Role Looks Like

• High client retention and satisfaction
• Smooth and timely onboarding experiences
• Strong communication and trust with clients
• Successful collaboration with internal teams
• Consistent execution of onboarding and reporting processes
• Growth within existing client accounts
• Meeting or exceeding company performance standards