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GTS Technology SolutionsAustin, Texas Metropolitan Area, United States
5 days ago
Job type
Full-time
Job description
The Account Manager plays a crucial role in driving the company's growth by meeting defined sales targets and performance metrics. This position is responsible for developing and maintaining long-term relationships with a set of GTS customers, ensuring their satisfaction and loyalty. By understanding customer needs and market conditions, the Relationship Account Manager will contribute to the overall success of the company through effective customer engagement and strategic sales initiatives.
Supervisory Responsibilities :
None
Duties / Responsibilities :
Understand GTS’s contracts and pricing structure by product / service type and manufacturer.
Identify and qualify opportunities through customer interaction and awareness of market conditions and pricing.
Attend product training as required.
Prepare customer sales quotes in a timely manner, understand customer budget and buying cycles, and collaborate on the timeline of purchases.
Enter forecast and customer information into GTS’ CRM tool.
Achieve sales and margin goals as modified periodically and resolve customer sales issues.
Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Collect and enter orders for new or additional products or services.
Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forward to the assigned specialist or other appropriate staff.
Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Communicate and work with other GTS departments such as AR, AP, and services to ensure customer issues are resolved and all parties are aware of the action items needed to resolve.
Perform other related duties as assigned.
Required Skills / Abilities :
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Education and Experience :
Bachelor’s degree preferred.
3+ years’ Customer service and sales experience required.