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Account Manager
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Casa LendingCleveland, OH, United States- Full-time
Casa Lending is the leading lender enabling professional real estate investors to take their business to the next level and scale to new heights. We offer a variety of hard money and long-term loans to meet your real estate financing needs. Whether you're a fix and flip investor, a new construction professional, looking for portfolio loans, or holding long-term rentals, we have the flexible capital you need to grow and scale your business.
We're all about delivering exceptional borrower experiences and maintaining healthy loan performance. As an Account Manager, you’ll play a crucial role in helping borrowers succeed from loan closing to payoff. You’ll be the go-to person, guiding them through every step, setting clear expectations, and building relationships that last. We’re looking for proactive, driven individuals to help ensure our borrowers’ success and satisfaction every single day.
What You’ll Do :
As an Account Manager at Casa Lending, you’ll own the borrower relationship and help them thrive throughout the loan lifecycle. Your responsibilities will include :
- Managing inquiries : Efficiently handling all inbound borrower questions and concerns with a focus on resolution.
- Proactive communication : Reaching out to each borrower monthly to stay ahead of potential issues and ensure satisfaction.
- Managing key loan details : You’ll work with borrowers on topics like construction draws, loan term extensions, interest payments, and payoffs, providing clear guidance at every stage.
- Collaborating for success : Work closely with internal teams—sales, servicing, underwriting—to ensure that we have the latest insights to make informed decisions on construction draws and loan management.
Your proactive communication and follow-up will allow Casa Lending to stay ahead of the curve, making sure both the borrower and the deal are on track for success.
What We’re Looking For :
Ready to Make an Impact?
If you're passionate about creating exceptional borrower experiences and contributing to the success of a fast-growing company, we want to hear from you! Apply now and join the Casa Lending team in transforming real estate investment!
Why You’ll Love It Here :
We’re here to support you both professionally and personally—because when you thrive, we all thrive.
Casa lending is an Equal Opportunity Employers(EEO) and welcome all qualified applicants. This is a full-time, exempt position. The job description contained herein is not intended to be a comprehensive list of the duties and responsibilities of the position, which may change without notice.