Account representative Jobs in Atlanta, GA

Welcome to Piedmont Cancer Institute - not just a workplace, but a partner in patient care.

Piedmont Cancer Institute ("PCI") has served patients in the Atlanta area for over 36 years. We currently have 20 APPs and 17 physicians and 5 locations serving the greater Atlanta area and we are growing.

At PCI, we strive to deliver the best possible comprehensive patient care, using leading-edge cancer therapies, dedication to excellence and compassion in care.

Regardless of your profession, you will find more than a job at PCI. You will find a meaningful career.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description :

Piedmont Cancer Institute is currently seeking qualified candidates to fill the position of Patient Account Representative (PAR) for our Central Business Office in Atlanta.

The Patient Account Representative (PAR) reports to the AR Supervisor. The PAR is responsible for executing all duties for the Patient Statement Process which includes : taking all inbound phone calls, researching patient issues, collecting past due balances from the patients, facilitating past due patient accounts to outside collections, responding to all patient inquiries via fax / email / calls, processing credit cards, and all correspondence. The successful candidate will be flexible and able to multi-task in a fast-paced, high-volume setting. Prior experience in a Healthcare / Managed Care environment is crucial for success in this role.

Primary Job Functions

• Establish and maintain a high-level customer service approach when working with all patients
• Maintain Daily communication with Team Leaders / Supervisor.

Maintain a high-level customer service approach when working with Accounts Receivable Specialists, payors, and centers.

PAR will work each call to its conclusion including but not limited to working with other teams to research, review, and respond to the patient's needs, and provide follow-up within a 24-hour period.

PAR will be responsible for assigned reports that will be completed in the allotted timeframe. This will include but not be limited to bankruptcies, death notifications, agency referrals, and bad addresses including skip tracing.

Reports / follow up on payment plan reports, statement requests, address mail changes and any other report that will need to be worked on to complete patient records.

PAR will be responsible for collecting patients' unpaid balances.

PAR will be responsible for processing credit card payments.

PAR will be responsible for creating / submitting weekly patient statement run.

PAR will be responsible for processing patient refund requests within 30 days.

PAR is responsible for updating patient demographic information from returned mail and address correction reports

Perform other job duties as assigned by Supervisor.

Ability to handle protected health information in a manner consistent with the Health Insurance Portability and Accountability Act (HIPAA).

Qualifications

High School Diploma or GED required

Associate degree in Business Administration or related field preferred

2 years of Medical Billing experience is required.

1 year of medical call center, customer service required

Ability to read, interpret and explain EOBs to patients and why they are responsible for the balance.

CPAR - Certified Patient Account Representative preferred

Electronic Medical records experience is required, Centricity is preferred

Hands-on knowledge of CPT and ICD codes

Excellent phone, communication, organizational skills, computer skills and mathematical skills

Ability to maintain patient confidentiality

Experience with Microsoft Excel and Word

Ability to follow through with customers

Ability to communicate effectively with patients about the financial aspects of their care.

Ability to type proficiently

Ability to function effectively as an extension of Piedmont Cancer Institute

Be flexible and open-minded in thought processes

Maintain focus under pressure

Share relevant information with other employees

Volunteer to assist others when time permits

Ability to understand basic medical terminology

Ability to calculate deductible and co-insurance correctly

Ability to read and understand carrier Explanation of Benefits

Key Performance Indications

Days in AR

AR >

90 days

All inquiries (patients and PCI employees) must be addressed within 4 hrs.

All patient correspondence must be resolved within 48 hrs.

Bad address, transfer to a collection agency once a month

Deceased patients must be finalized (zero out - based on SOP) within 30 days

Create / run weekly patient statements run.

HIPAA Requirements

Patient Account Representative (PAR) will have access to PHI and ePHI in the course of his / her duties. Applying the minimum necessary standard of HIPAA, this employee has access to the minimum amount of designated record sets required to perform his or her duties.

Job Type : Full-time

Pay : From $22.00 per hour

Benefits :

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule :

8 hour shift

Monday to Friday

Ability to Relocate :

Atlanta, GA 30309 : Relocate before starting work (Required)

Work Location : In person