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Accounting assistant • louisville ky
- Promoted
Member Engagement Specialist, CES
WayspringLouisville, KY, United StatesB2B Outside Sales Representative
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WayspringLouisville, KY, United States- Full-time
Description
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So, if you think you have what it takes, but don't necessarily meet every single point on one of our job openings, please still apply. We'd love to consider your application and see if you could be a great fit!
At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.
Why Wayspring?
We are passionate about breaking barriers alongside those facing substance use disorder. Whether you're in the field or in the corporate office - our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm - you grow, we grow. At Wayspring, we don't just see you as an employee, we see you for who you are. a whole-person - with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.
Overview of the Engagement Specialist
The Engagement Specialist will report to the Member Engagement Manager and will be tasked with longitudinal engagement with Members enrolled in Wayspring's program. The ideal candidate will be a highly personable and professional with excellent communication skills. This individual will work to support a specific health plan market that Wayspring offers services in.
Responsibilities for the Engagement Specialist
- Conduct text and telephonic outreach to members assigned to their caseload
- Successfully contact members and review with them with an educational overview of Wayspring's service offerings
- Provide on-going engagement to members
- Ensure members are connected to Wayspring clinical services
- Incorporate recovery support themes into engagement
- Regularly review member profile for SDoH and clinical updates
- Initiate creative strategies to facilitate member contact
- Maintain performance accountability around member engagement and participation and achieve performance targets
- Adhere to Wayspring information security and privacy requirements
- Other duties as assigned
Requirements
Company and Benefit Summary
Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.