Supervise the accounts receivable team to provide leadership, guidance, coaching and timely performance feedback
Manage all aspects of the accounts receivable functions for multiple companies and locations
Manage past due accounts receivable invoices and actively follow up with customers to resolve payment and credit hold issues
Monitor unapplied checks balances and work with team to reduce weekly balances to meet departmental goals
Interface with ESG sales representatives and customer service team to review status of slow pay customers
Monitor daily shipments and ensure accurate and timely billing to customers
Process customer checks for daily deposits, account statements, credit, and debit memos
Research and resolve : partial payments, product returns, proof of delivery requests, and billing errors or discrepancies
Communicate effectively with customers and team members to resolve issues and update accounts
Implement and execute ongoing accounts receivable processes and controls
Follow established processes for approving and establishing new customers
Interface with collection services as needed and process bad debt write-offs and recoveries
Generate various weekly, month-end, and quarterly reports
Assist Accounting Manager and Controller and other staff on special projects and related duties
Adhere to ESG’s Quality Policy to achieve departmental goals
Other duties as assigned
Qualifications to Succeed
Associate’s degree (A.A) or equivalent and minimum 5 years of related experience.
A minimum of 3 years of direct supervisory experience
Strong knowledge of accounts receivable and related bookkeeping practices
Ability to communicate clearly, professionally, and personably in both written and verbal communication channels
Detail oriented with ability to manage multiple projects simultaneously
Physical Demands and Work Environment
While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision.