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Job Summary :

Reporting to the Director of Professional Services and Managed Services, the Managed Services Specialist is responsible for troubleshooting issues and implementing complex solutions designed by the Solutions Consultant in the CaterTrax Platform. This position is also responsible for providing Level 2 technical support.

This is a hybrid position located in Rochester, NY.

Job Description :

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Ability to automate deployments, such as PCP projects

Ability to create new online ordering experience themes, including template creation and process documentation

Ability to perform menu updates, menu copies, and menu moves as needed to assist with LTO and other menu related projects

Performs site Managed Services including website skin conversions and updates, changes to website images utilizing HTML, CSS and graphic design experience and publishing proprietary information to client sites.

Perform site URL updates, decommissioning and archiving designated sites as required.

Configures the ePayment Gateway solutions on all CaterTrax sites.

Creates and updates site custom reports and SQL statements using the proprietary report building tool.

Completes Help Desk tickets received through the ticketing queue for those tickets elevated to Level 2 technical support.

Provides mentorship to Level 1 support team members regarding troubleshooting techniques and best practices.

Assigns help desk support tickets associated with software bugs to Level 3 support.

May be required to temporarily be available on call for after hours, weekends and / or holidays for critical system issues.

Performs other duties as assigned.

SKILLS AND COMPETENCY REQUIREMENTS :

Detailed-oriented, excellent organizational skills, and ability to multi-task in a fast-paced, dynamic environment.

Strong project management skills.

Strong analytical and problem-solving skills.

Strong technical troubleshooting skills.

Ability to work independently as well as within a team

Excellent communication skills, both verbal and written, with the ability to articulate thoughts and ideas with colleagues and clients at all levels.

Working knowledge of HTML and CSS required

Working knowledge of SQL statements preferred

MS Office (Outlook, Word, Excel)

EXPERIENCE :

Minimum of 2 – 5 years of related worked experience

Knowledge of CaterTrax products and services preferred

EDUCATION :

Bachelor’s degree in Information Technology or related field preferred

COMPENSATION :

24 hourly based on experience.

Worker Type : Regular

Number of Openings Available :

Be part of something big. Apply to join our team today

CaterTrax is an industry leading catering management software company that was built by caterers for caterers. Primarily serving the non-commercial foodservice industry, CaterTrax provides flexible solutions to multi-unit contractors across the United States and Canada, streamlining enterprise management for the largest managed hospitality providers in the country. Affectionately referred to as TRAXERS, over 7,500 operators, across multiple lines of business, use CaterTrax’s TRAX Platform to manage their business. Read their stories here () .

CaterTrax is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

CaterTrax is part of a CSI Group of Companies

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