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The average salary range is between $ 32,082 and $ 71,018 year , with the average salary hovering around $ 39,080 year .
The average salary range is between $ 33,150 and $ 79,944 year , with the average salary hovering around $ 40,953 year .
Job Title: HR Shared Services Representative
Schedule: Monday–Friday | 8:30 AM – 5:00 PM EST
Work Hours: Flexible shifts within core business hours
Employment Type: Full-Time
Position Overview
Key Responsibilities
HR Services & Administration
Develop and maintain a strong understanding of HR Shared Services operations, processes, systems, and applicable policies and employment laws.
Plan, prioritize, and manage workload to meet established service level agreements.
Apply empathy, diplomacy, and tact to promote positive employee engagement.
Maintain HR data accuracy by creating, updating, and resolving cases within HR systems (HR Cloud, Kronos, Careers, OnBase).
Execute and analyze audit reports; partner with appropriate teams to resolve discrepancies and maintain data integrity.
Provide additional HR field support as requested.
HR Tools & Service Level Agreements
Answer phone calls, respond to emails and instant messages, create and manage cases in alignment with SLAs.
Document all requests in the HR case management system and escalate issues to appropriate teams as needed.
Review, triage, and resolve assigned cases within established SLAs.
Promote and support self-service by guiding employees, managers, and HR Business Partners through HR portals and tools.
Leverage internal resources such as SharePoint and Kaleidoscope to research information and coach users on effective utilization.
Compliance & Data Integrity
Exercise discretion and confidentiality when handling sensitive employee data.
Position Requirements
Education
Required
Bachelor's degree from an accredited institution
Preferred
Bachelor's degree in Human Resources or a business-related field
Knowledge & Experience
Required
Minimum of 1 year of Human Resources or customer service experience
Authorized to work in the U.S. without current or future employer sponsorship
Preferred
Bilingual (Spanish speaking and writing strongly preferred)
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